OK Group specializes in developing blockchain technology and owns crypto exchanges OKX and Okcoin. OKG aims to own a dynamic and complete service-oriented architecture for all its brands, allowing Design to focus on experience and services instead of the complexity of the underlying logic.
The pilot of this project was its most critical service: Know Your Customer (KYC). Some of its achievements so far are:
Addie Meira, Rich Wang, Suni Yang
Design Program Manager
Angie Badillo, Cody Williams, Jacob Morrison, Tabitha Kim
Alex Pompliano, Benji Tobi
Ethan Hsiao, Jiehan Chen, Jiaxing Ding, Poe Nadi Hline, Rain Yu, Seah Jie Song
Changching Chi, Junqi Ma
Kae-Jer Cho, Jackson Siu, Mike Maguire
Business Analysis Manager
Chief Executive Officer
Chief Experience Officer
Chief Product Officer
Head of Design
Data on Amplitude, communication channels, and competitors analysis made it possible to understand KYC pain points
UX outcomes & hypotheses about the KYC problem were some of the insights from UXR
Most of the communication between the squad was asynchronous, through Figma, group channels, and a stand-up board document. We've also had
Catch-up meetings between Product Management, Design, and Engineering from Okcoin and OKX.
Working sessions at least twice a week, which mainly included Product Designers, Content Designers, and the Design System team
Some of the results of the cross-collaboration were
Implementation of address autocomplete having street address as a reference to prefill city, state, and postal code.
Display clear guidance about proof of address requirements.
Because the team was focused on the MVP, it was decided that the App would use a vendor to run ID and facial scans instead of building the scanning system internally.
It also was decided that the App would only allow the upload of image files, leaving PDF for the next iteration.It also was decided that App would only allow upload of image files, leaving PDF for next iteration.
I was the only designer who helped map bugs in the testing environment for iOS, Android, and web versions.
The workflow was (i) Test feature in the dev-environment, (ii) Find bugs, (iii) Describe it at a Jira ticket by adding a screenshot and actual/ expected behavior, (iv) Align priority with dev, (v) Retest to check if the bug was fixed.
If you have an idea in mind or just want to make a new friend, feel free to ping me!